Privacy policy
STEPIFY / CUSTOMER PRIVACY
YOUR DATA.
YOUR CHOICES.
Good experiences start with trust. We believe you deserve to know how your personal information is collected, used and protected whenever you browse, shop or connect with STEPIFY.
This policy explains our data practices, how we work with service providers, and the rights available to you under applicable privacy laws.
01 / CLARITY
KNOW.
Understand what information we collect and why.
02 / CONTROL
CHOOSE.
Learn about your privacy preferences and rights.
03 / SUPPORT
ASK.
Contact our team with questions about your data.
THE IMPORTANT DETAILS
PRIVACY,
MADE CLEAR.
This Privacy Policy applies to the STEPIFY online store at stepify.shop and its customers and visitors, including those in the United Kingdom, European Union, European Economic Area, United States and other supported destinations.
01 / BUSINESS INFORMATION
Who We Are
STEPIFY is an ecommerce trading brand operated under the registered business name FGF Commerce, based in Ireland.
For personal information processed in connection with our own store operations, FGF Commerce generally acts as the data controller under applicable EU and UK data protection law.
Certain partners, such as payment providers and Shopify, may act as independent data controllers for their own processing activities.
DATA CONTROLLER / BUSINESS CONTACT
STEPIFY / FGF Commerce
Apartment 1
51A Thomas Hand Street
Skerries, Co. Dublin
K34 K039
Ireland
02 / PERSONAL INFORMATION
What Information We Collect
Depending on how you interact with STEPIFY, we may collect the following information.
Name, email address, telephone number, billing address, delivery address and customer account information.
Products ordered, transaction references, payment status, order history, delivery details, returns and warranty enquiries.
IP address, browser and device information, approximate location, website activity, cookie identifiers and similar data.
Customer service messages, enquiries, marketing preferences, consent records and information you choose to provide.
Payments are generally handled through secure third-party payment services. STEPIFY does not ordinarily receive or directly store complete payment card details processed by those providers.
03 / DATA SOURCES
How We Obtain Information
We collect information directly from you when you place an order, complete checkout, contact us, create an account, submit a form, subscribe to marketing or request customer support.
Technical and interaction information may be collected automatically through the website, subject to applicable cookie and privacy requirements.
We may also receive information from providers involved in payment processing, ecommerce, fulfilment, shipping, fraud prevention, analytics or customer service.
04 / HOW WE USE INFORMATION
How We Use Your Data
We use personal information to operate our business and provide the services you request. These activities may include:
- Processing payments and fulfilling orders.
- Arranging shipping and delivery updates.
- Managing customer accounts and enquiries.
- Handling refunds, exchanges and warranty claims.
- Maintaining website functionality and security.
- Preventing fraud and investigating suspected misuse.
- Improving our store and customer experience.
- Meeting tax, accounting and legal obligations.
- Sending marketing where legally permitted.
- Measuring advertising where permitted and appropriately configured.
05 / EU GDPR & UK GDPR
Our Legal Bases for Processing
Where EU or UK data protection law applies, we rely on an appropriate lawful basis depending on the particular activity.
Using information needed to process a purchase, arrange delivery and provide related services.
Keeping records and complying with applicable legal, tax, accounting and regulatory duties.
Maintaining security, preventing fraud and improving operations where our interests are not overridden by your rights and freedoms.
Processing based on your permission, including certain marketing activities and non-essential tracking technologies where consent is required.
Providing certain information, such as your delivery address, is necessary to complete a purchase. Without it, we may be unable to fulfil your order.
06 / ECOMMERCE PLATFORM
Shopify & Payment Services
STEPIFY uses Shopify to operate its online store, display products, manage checkout and support ecommerce functions.
Shopify may process information relating to your interactions with our store, purchases and use of its services. Its processing activities and privacy responsibilities are explained further in its own privacy notices.
Payment service providers may separately process payment details, transaction information and fraud-prevention data to complete and secure transactions.
Find out more about how Shopify handles consumer information.
SHOPIFY CONSUMER PRIVACY POLICY ↗07 / INFORMATION SHARING
Who We Share Data With
Where reasonably necessary and legally permitted, we may share relevant personal information with:
- Shopify and ecommerce service providers.
- Payment processors and financial institutions.
- Suppliers, manufacturers and fulfilment partners.
- Shipping, courier and delivery providers.
- Website hosting and technology providers.
- Fraud prevention and security services.
- Customer support and communications platforms.
- Analytics and advertising partners where enabled.
- Professional advisers and legally authorised authorities.
STEPIFY does not operate a business model based on selling customer contact lists. However, some advertising or analytics disclosures may be treated as a sale, sharing or targeted advertising under certain US privacy laws, even where no money is exchanged.
Applicable legal notices and opt-out rights will be respected where required.
08 / COOKIES & TRACKING
Cookies & Similar Technologies
We use cookies and related technologies to support our store and, where enabled, to remember preferences, understand website activity and measure marketing.
Technologies necessary for checkout, security, shopping-cart functionality and other essential services.
Technologies that may remember selected settings and help personalise store functionality.
Technologies that may help us understand visitor interactions and improve website performance.
Technologies that may support advertising measurement or relevant advertising where permitted.
Where applicable laws require prior consent, non-essential cookies and similar technologies must not be activated before a valid consent choice has been obtained.
Where cookie preference controls are available on our website, you can use them to review or update your choices. You may also control certain cookies through your browser settings.
Some third-party applications and advertising tools have separate data practices. Their use must be configured to respect applicable privacy requirements.
You can contact shopstepify@gmail.com with questions about tracking or privacy choices.
09 / MARKETING PREFERENCES
Marketing & Advertising
If you subscribe to STEPIFY communications, we may send product announcements, promotions, offers and store updates where permitted by law.
You may unsubscribe from promotional emails using the unsubscribe link in the message or by contacting our team.
Withdrawing marketing permission does not prevent necessary communications about orders, delivery, payments, returns or customer service.
Where advertising technology is enabled, processing for campaign measurement or personalised advertising is subject to applicable laws and privacy preferences.
10 / INTERNATIONAL OPERATIONS
International Data Transfers
STEPIFY is based in Ireland and serves customers internationally. Some technology, payment, fulfilment, delivery and other providers may process information in other countries.
Where international transfers are subject to GDPR, UK GDPR or similar requirements, appropriate safeguards may include adequacy decisions, approved contractual arrangements or other lawful mechanisms.
You may contact our team to request further information about applicable transfer arrangements.
11 / DATA STORAGE
How Long We Keep Information
Personal information is retained for as long as reasonably necessary for the purposes described in this policy or as required or permitted by law.
Retention periods depend on the information involved and may be influenced by order fulfilment, support requirements, warranty claims, tax records, security needs and legal obligations.
When information is no longer needed, we take appropriate steps to delete, anonymise or securely dispose of it.
12 / EU & UK PRIVACY RIGHTS
Your GDPR Privacy Rights
Depending on applicable law and circumstances, you may have rights to:
- Request access to personal information.
- Correct inaccurate or incomplete information.
- Request erasure in qualifying circumstances.
- Restrict certain processing activities.
- Object to particular types of processing.
- Request data portability where applicable.
- Withdraw consent where consent is relied upon.
- Object to direct marketing.
- Exercise applicable rights concerning certain automated decisions.
- Complain to a competent data protection authority.
To make a privacy request, contact shopstepify@gmail.com. We may request information reasonably necessary to verify your identity.
We will respond within the legally required timeframe, subject to any applicable extensions or exceptions.
13 / UNITED STATES
US State Privacy Rights
Depending on your state of residence and whether its privacy law applies to our business, you may have additional rights relating to your personal information.
These may include access, correction, deletion, data portability and the right to opt out of qualifying data sales, sharing, targeted advertising or profiling.
Where applicable, California residents may have rights under the California Consumer Privacy Act, as amended, including rights concerning access, correction, deletion and the sale or sharing of personal information.
We may process identifiers, contact details, commercial information, online activity, approximate location and customer communications, as described above.
Where required, applicable opt-out requests and recognised preference signals, such as Global Privacy Control, must be respected in accordance with relevant laws.
To enquire about your rights or make a request, contact shopstepify@gmail.com.
14 / PRIVACY COMPLAINTS
Questions & Concerns
If you are concerned about how STEPIFY handles personal information, please contact us so we can review your enquiry.
Where applicable, you also have the right to complain to a relevant data protection authority without contacting STEPIFY first.
Irish data protection supervisory authority.
dataprotection.ie ↗UK data protection supervisory authority.
ico.org.uk ↗15 / RESPONSIBLE DATA PRACTICES
Children & Data Security
Our store is intended for individuals legally permitted to make purchases. We do not knowingly solicit personal information directly from children where parental or guardian permission is required by applicable law.
We use reasonable organisational and technical safeguards designed to protect information against unauthorised access, alteration, disclosure, misuse or loss.
Nevertheless, no internet service or electronic storage system can guarantee absolute security.
16 / POLICY CHANGES
Changes to This Policy
We may update this Privacy Policy to reflect changes in our business, services, technologies, data practices or legal requirements.
The latest version will be made available on this page with its updated date.
Where legally required, additional notice will be provided for material changes.
STEPIFY CUSTOMER CARE
QUESTIONS?
LET'S TALK.
From privacy preferences to personal data requests, our team is here to help you find the right answers.
CONTACT OUR TEAM ↗PRIVACY SUPPORT
STEPIFY / FGF Commerce
Apartment 1
51A Thomas Hand Street
Skerries, Co. Dublin
K34 K039
Ireland
Privacy requests are handled in accordance with applicable law.
YOUR DATA. YOUR CHOICES.
STEPIFY / FGF COMMERCE
INTERNATIONAL PRIVACY POLICY
UPDATED 27 OCTOBER 2026