Refund policy
STEPIFY / CUSTOMER CARE
RETURNS.
REFUNDS.
PEACE OF MIND.
Your next fresh move should feel effortless. We're here to make returns, exchanges and product support as straightforward as possible.
Clear conditions, direct STEPIFY support and additional protection through our commercial warranty.
RETURNS & EXCHANGES
30 DAYS
Request an eligible return or exchange within 30 days of delivery.
STEPIFY WARRANTY
12 MONTHS
Direct support for covered manufacturing and functional defects.
UK RETURNS
FREE
Complimentary return postage for eligible UK returns.
THE DETAILS / MADE SIMPLE
GOOD TO KNOW.
Clear answers, fair conditions and direct support from the STEPIFY team.
01 / RETURNS
30-Day Returns & Exchanges
STEPIFY offers a voluntary 30-day return and exchange period for eligible products purchased directly from our online store. The period begins on the day your order is delivered.
If you change your mind, would prefer another available product or wish to request a return, please contact us within 30 days of delivery.
Exchanges are subject to availability. If a requested replacement is unavailable, we will explain the available options, including a refund where applicable.
YOUR RIGHTS COME FIRST. Our 30-day returns programme is additional to, and does not replace, your legal consumer rights.
02 / ELIGIBILITY
Return Conditions
For a change-of-mind return under our voluntary 30-day programme, the product should generally be:
- Unused, clean and suitable for resale.
- Complete with original components, accessories and supplied gifts.
- Free from damage caused after delivery.
- Returned with the original packaging, where reasonably available.
- Free from food residue, liquids and contamination.
As the STEPIFY Blend & Go is intended to come into contact with food and drinks, please ensure the product is clean and dry before returning it.
We may decline a voluntary change-of-mind return where the product has been used beyond the conditions of our additional 30-day programme. This does not affect any applicable statutory cancellation or faulty-goods rights.
Where legally permitted, a reduction in value resulting from handling beyond what is necessary to inspect the goods may be taken into account. Any statutory exceptions concerning sealed hygiene-related goods will apply only where the legal requirements for the exception are met.
03 / GET STARTED
How to Start a Return
We've kept the process simple. You can contact the STEPIFY team directly — there is no need to contact the manufacturer.
Email shopstepify@gmail.com with your order number and the reason for your request.
We will review your request and provide the appropriate return instructions or available resolution.
Where a return is needed, use the designated return address or approved method. Keep proof of postage.
We will arrange the applicable refund, exchange, repair or replacement.
For voluntary returns, please send the product within 14 days after receiving our return instructions, unless we agree to a longer period. Applicable statutory return deadlines always take precedence.
Please contact us before posting a return. Our business contact address is not automatically the return-processing address. This instruction does not prevent you from exercising your statutory rights.
04 / POSTAGE
Return Shipping Costs
UNITED KINGDOM
Free Eligible ReturnsFor eligible UK returns, STEPIFY will arrange an approved prepaid return label, QR code or an alternative free return method.
EUROPE / USA / WORLDWIDE
Return Costs May ApplyFor change-of-mind returns outside the UK, customers normally pay direct return postage unless STEPIFY agrees otherwise or applicable law requires us to cover the cost.
If a product is faulty, damaged on arrival, incorrect or otherwise does not conform to the contract, STEPIFY will cover necessary return costs where required by applicable consumer law.
Please contact us before arranging your own courier. Where we provide an appropriate return method, we cannot guarantee reimbursement of unapproved alternative postage costs, except where legally required.
05 / PRODUCT ISSUES
Faulty, Damaged or Incorrect Products
If your STEPIFY Blend & Go arrives damaged, incomplete, incorrect or does not work as it should, please contact our team promptly.
Include your order number, a brief explanation of the issue and, where practical, photographs or a short video. These details help us assess the problem efficiently but are not an absolute condition for exercising legal consumer rights.
DIRECT STEPIFY SUPPORT. You deal with our team. We will arrange an appropriate repair, replacement, price reduction or refund in accordance with applicable consumer law.
You are not required to accept a repair or replacement where applicable law gives you another remedy, including a right to a refund.
06 / WARRANTY
STEPIFY 12-Month Limited Warranty
Every new STEPIFY Blend & Go purchased directly from STEPIFY comes with a complimentary 12-month limited commercial warranty provided by STEPIFY / FGF Commerce.
The warranty begins on the date the product is delivered and covers defects in materials, manufacturing and functionality arising during normal use in accordance with the supplied instructions.
Direct customer care for covered product defects. No need to chase the manufacturer yourself.
What's Covered?
- Manufacturing or assembly defects.
- Motor faults arising under normal use.
- Defective power or charging components not caused by misuse.
- Other manufacturing faults affecting normal product operation.
What's Not Normally Covered?
- Accidental damage, drops or crushing.
- Damage caused by misuse or operation contrary to instructions.
- Ordinary wear and tear unrelated to a product defect.
- Damage caused by unauthorised modification or repair.
- Damage from incorrect charging, storage or cleaning where not caused by a product defect.
If a covered defect is confirmed, STEPIFY will arrange a repair or replacement without charge. If an appropriate resolution is unavailable, we will provide another remedy, including a refund where applicable.
For a valid claim under our commercial warranty, we will arrange necessary transport without charging the customer.
This commercial warranty is additional to statutory consumer rights. It does not limit any applicable legal guarantee, implied warranty or remedy that cannot lawfully be excluded.
07 / REFUNDS
Refunds & Processing
For approved voluntary returns, STEPIFY aims to process refunds within five business days after receiving and checking the returned goods.
Refunds are normally issued to the original payment method unless another arrangement is expressly agreed.
Depending on your bank or payment provider, additional time may be needed for the funds to appear in your account.
STEPIFY does not charge restocking fees for eligible returns.
Where statutory cancellation rights apply, we will refund amounts required by law, including the standard outbound delivery charge where applicable. Refunds will be issued within the legally required timeframe, subject to any lawful right to wait until the goods or evidence of their return have been received.
08 / YOUR RIGHTS
International Consumer Rights
STEPIFY sells to customers in different countries. Your legal rights may vary depending on your location and the applicable law.
For most eligible online purchases, consumers have a 14-day statutory cancellation period after delivery, followed by a further period for returning goods.
Faulty or misdescribed goods are also protected by applicable UK consumer law.
Consumers generally benefit from a 14-day withdrawal right for eligible distance purchases, subject to legal exceptions.
EU consumers also benefit from a legal guarantee of at least two years for non-conforming goods. Our commercial warranty does not shorten those rights.
Customers benefit from our voluntary 30-day programme and 12-month limited warranty, together with any applicable federal or state consumer rights, including relevant implied warranties.
Customers in other supported destinations may request eligible returns under our voluntary programme and benefit from our commercial warranty. Mandatory local consumer rights remain available.
Nothing in this policy excludes, restricts or replaces consumer rights that cannot legally be limited.
09 / FAIR USE
Fair Use & Return Integrity
Our returns and warranty programmes are intended to support genuine customers and legitimate product issues.
Where there is reasonable evidence of fraud, product substitution, fabricated damage or deliberate misuse, STEPIFY may investigate the claim.
Benefits offered solely under our voluntary return programme may be declined where reasonably justified and permitted by law. This does not remove statutory consumer rights.
REAL PEOPLE. REAL SUPPORT.
NEED A HAND?
WE'RE HERE.
Questions about a return, an exchange or your warranty? Just get in touch with the STEPIFY team.
CONTACT STEPIFY ↗STEPIFY CUSTOMER CARE
STEPIFY / FGF Commerce
Apartment 1
51A Thomas Hand Street
Skerries, Co. Dublin
K34 K039
Ireland
This is our business contact address, not necessarily the return-processing address. Please obtain return instructions before shipping a product.
SHOW UP. MOVE FORWARD.
STEPIFY / FGF COMMERCE
RETURNS, REFUNDS & WARRANTY
UPDATED 27 OCTOBER 2026