Refund policy

At STEPIFY, we want you to feel confident with your purchase. If something is not right, we aim to make the return and refund process clear and straightforward.

30-Day Return Policy

We offer a voluntary 30-day return period from the date your order is delivered.

To be eligible for a return, the item should be unworn, unused, clean and in substantially the same condition in which it was received. Original packaging and tags should be included where supplied.

To request a return, please contact us at shopstepify@gmail.com and include your order number.

Please wait for our return instructions before sending your item, as the return address may be different from our registered business address.

Return Shipping

For change-of-mind returns, return shipping costs are normally the responsibility of the customer.

We recommend using a tracked shipping service and keeping your proof of postage until your return has been completed.

Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty, incomplete or different from what you ordered, please contact us as soon as possible at shopstepify@gmail.com.

Please include your order number and, where possible, photographs showing the issue. We will review the matter and provide the appropriate resolution, which may include a replacement, repair or refund depending on the circumstances and applicable consumer law.

Refunds

Once your return has been received and inspected, we will confirm whether your refund has been approved.

Approved refunds will normally be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time for the refund to appear in your account.

Exchanges

If you would like a different size, colour or product, the quickest option is normally to return the eligible item and place a new order.

Cancellation and Consumer Rights

Customers in Ireland, the European Union, the United Kingdom and other jurisdictions may have additional statutory cancellation, withdrawal and consumer rights.

Nothing in this policy limits any mandatory rights available to you under applicable consumer law, including rights relating to faulty, damaged, misdescribed or non-conforming goods.

Contact Us

If you have any questions about a return or refund, please contact:

STEPIFY / FGF Commerce
Email: shopstepify@gmail.com
Phone: +353 89 982 1882
Ireland

Last updated: 17 September 2026