STEPIFY / THE IMPORTANT DETAILS

GOOD TERMS.
GREAT MOVES.

A great shopping experience starts with clear expectations. These Terms explain how STEPIFY works, what you can expect when ordering, and the rights and responsibilities that apply to your purchase.

Straightforward information, fair conditions and direct customer support from STEPIFY.

01 / WHO WE ARE

About STEPIFY

STEPIFY is an online trading brand operated under the registered business name FGF Commerce, based in Ireland.

We operate stepify.shop and offer products designed to make everyday routines more convenient and enjoyable.

02 / WEBSITE USE

Using STEPIFY

By using our website or placing an order, you agree to the Terms applicable to your transaction and the relevant policies made available to you, subject to mandatory consumer law.

These include our Privacy Policy, Shipping Policy and Returns & Refunds Policy.

You must use STEPIFY lawfully and must not interfere with the operation, safety or security of our website.

Prohibited activities include attempting unauthorised access, introducing malicious software, fraudulent payments, impersonation and other unlawful use.

Nothing in these Terms limits mandatory rights available to consumers under applicable law.

03 / STEPIFY BLEND & GO

Product Information

Our flagship product is the STEPIFY Blend & Go, a portable rechargeable blender designed for preparing suitable drinks and smoothies in accordance with its instructions.

We make reasonable efforts to present accurate product descriptions, photographs, specifications, pricing and availability.

Product photography and promotional videos may contain illustrative styling, lighting, animation or lifestyle elements. Slight visual differences may occur due to screen settings or manufacturing tolerances, but goods supplied must conform to their contractual description and applicable consumer law.

Features, specifications, accessories, colours and included items are those stated on the applicable product listing and checkout information at the time of purchase.

04 / SAFE EVERYDAY USE

Product Use & Safety

The STEPIFY Blend & Go must be used in accordance with the supplied instructions, safety warnings and recommended operating conditions.

Please do not attempt to modify, dismantle or repair electrical components without appropriate professional guidance.

These instructions supplement rather than replace the specific safety information supplied with the product.

Nothing in this section removes STEPIFY's responsibility for defective or unsafe products where applicable law imposes it.

05 / CHECKOUT & ORDERS

Placing an Order

By completing checkout, you submit an offer to purchase the products shown in your order summary.

An automated acknowledgement confirms that your order has been received. Final acceptance occurs when we confirm acceptance or begin fulfilment, unless applicable law provides otherwise.

We may reasonably decline an order before acceptance because of product unavailability, payment problems, delivery restrictions, genuine pricing errors or suspected fraudulent activity.

If payment has already been taken for an order that is not accepted, the relevant payment will be refunded.

We may contact you if additional information is needed to complete an order.

06 / PAYMENTS & PRICES

Prices, Taxes & Payment

Product prices are shown in the currency displayed by the website or checkout for your location.

The total amount payable to STEPIFY, including applicable taxes and delivery charges collected by us, will be shown before you complete your order.

International orders may be subject to import duties, taxes or customs charges depending on the destination and delivery arrangements.

Where such charges are not included in the checkout total and may be payable separately, we will provide the information required by applicable consumer law before purchase.

Your payment provider or bank may apply currency conversion charges outside our control.

All purchases must be made through payment methods supported at checkout.

07 / INTERNATIONAL DELIVERY

Shipping & Delivery

STEPIFY normally processes orders within 1–2 business days, during which the item is selected, prepared and arranged for dispatch.

The following are our current estimated transit times after dispatch. Processing time is additional.

Standard UK delivery is currently complimentary where indicated at checkout. Shipping availability and charges for other regions are shown during checkout.

We work with third-party suppliers, fulfilment facilities and carriers. Orders may therefore be dispatched from locations outside Ireland or the destination country.

Delivery estimates may be affected by customs procedures, carrier disruption, seasonal demand, public holidays, severe weather or other circumstances.

Estimated delivery windows are not guarantees of arrival on a particular date unless expressly agreed. This does not remove your statutory rights concerning late delivery or non-delivery.

If a delivery is materially delayed, please contact us. We will investigate with the relevant carrier and provide information or remedies required by applicable law.

For US orders, if we cannot dispatch within the applicable promised timeframe, we will follow the legally required delay notification, consent, cancellation and refund procedures.

Further information is available in our Shipping Policy.

08 / AFTER DISPATCH

Delivery Issues & Missing Parcels

Customers should provide an accurate delivery address and contact information during checkout.

If you discover an address error, please contact us as quickly as possible. Once an order has been dispatched, changing the delivery details may not be possible.

If tracking information indicates delivery but you have not received your parcel, please notify us so we can investigate.

We may review carrier records, delivery confirmation and other relevant information when investigating a delivery issue.

STEPIFY remains responsible for delivery and the risk of loss until responsibility legally passes to the consumer. A carrier's delivery status does not, by itself, remove statutory rights.

If goods are lost or never delivered, we will provide the applicable replacement or refund in accordance with consumer law.

09 / CUSTOMER CARE

Returns & Exchanges

STEPIFY provides a voluntary 30-day returns and exchanges programme for eligible purchases, beginning on the date of delivery.

If you would like to request a return or exchange, contact our customer care team within the applicable return period.

Change-of-mind returns under our voluntary programme are subject to the conditions set out in our Returns & Refunds Policy.

For eligible returns from the United Kingdom, we offer a free approved return method, as described in that policy.

For eligible change-of-mind returns from other countries, return postage may be payable by the customer unless otherwise agreed or legally required.

We do not charge a restocking fee for eligible returns.

The voluntary 30-day programme does not replace or reduce statutory cancellation or faulty-goods rights.

10 / DIRECT STEPIFY SUPPORT

12-Month Limited Warranty

Every new STEPIFY Blend & Go purchased directly from STEPIFY includes a complimentary 12-month limited commercial warranty provided by STEPIFY / FGF Commerce.

The commercial warranty starts from delivery and covers qualifying defects arising under normal use in accordance with the product instructions.

Examples may include manufacturing defects, motor faults and charging component defects not caused by misuse or accidental damage.

Accidental damage, deliberate misuse, inappropriate use, unauthorised modification and ordinary wear unrelated to a manufacturing defect are not normally covered.

For a valid covered claim, STEPIFY will arrange a repair or replacement, or another appropriate remedy as described in the warranty conditions.

Customers can contact STEPIFY directly without needing to chase the manufacturer.

This commercial warranty operates in addition to your statutory consumer rights. In particular, EU consumers have a legal guarantee of conformity of at least two years, which is not shortened by our 12-month warranty.

Full warranty conditions are included in our Returns, Refunds & Warranty Policy.

11 / CHANGING YOUR MIND

Order Changes & Cancellations

If you need to modify or cancel an order, contact us as quickly as possible with your order number.

We will make reasonable efforts to help before dispatch. However, once fulfilment has started or the parcel has entered transit, changes may no longer be possible.

Customers in the UK and EU generally have a statutory right to cancel eligible online goods purchases within 14 days of delivery, subject to legal exceptions.

Statutory cancellation rights apply independently of our voluntary 30-day return policy. Cancellation instructions, return deadlines and refunds are governed by the applicable legal rules.

Nothing in these Terms removes any mandatory cancellation rights.

12 / SPECIAL OFFERS

Promotions, Bundles & Free Gifts

STEPIFY may offer promotional prices, bundles, discount codes, complimentary accessories or limited-time campaigns.

Any material conditions, including eligibility, duration and included items, will be displayed with the relevant offer.

Unless expressly stated otherwise, discount codes cannot be combined.

Accessories, digital materials and complimentary gifts are included only where specifically advertised as part of the purchased offer.

Where a complete bundle is returned for a voluntary refund, any supplied complimentary physical items may also need to be returned in accordance with the applicable return conditions.

If an advertised included item cannot be supplied, we will explain the available options and provide any remedy required by law.

Digital guides or recipe materials may have specific access or licensing terms. Any applicable statutory rights concerning digital content remain unaffected.

Buying during a promotion does not remove legal consumer rights.

13 / CUSTOMER STORIES

Reviews & Customer Content

Customers may submit reviews, photographs, videos, comments or other feedback about their STEPIFY experience.

Reviews should reflect genuine opinions or experiences and must not contain fraudulent, unlawful or infringing content.

You retain ownership of original content you submit. By submitting content for publication, you grant STEPIFY a non-exclusive permission to display and use it in connection with the store and its reasonable promotion, subject to applicable law and your privacy rights.

We may moderate content where reasonably necessary to address fraud, unlawful material, abuse or inappropriate submissions.

We will not knowingly represent fabricated reviews as genuine customer experiences. Incentivised endorsements will be disclosed where required by law.

14 / OUR BRAND

Intellectual Property

The STEPIFY brand identity, logos, original written content, website layouts, graphics, promotional material and other protected content are owned by, licensed to or lawfully used by STEPIFY / FGF Commerce.

This may include original STEPIFY characters, advertising concepts, illustrations, product presentations and branded audiovisual content.

You may not copy, republish, commercially exploit or redistribute protected material without permission, except where permitted by law.

Third-party names and intellectual property remain the property of their respective owners.

15 / STORE TECHNOLOGY

Shopify & Third-Party Services

STEPIFY uses Shopify and other service providers to operate our online store, process payments, fulfil orders and arrange deliveries.

Some independent third-party services may operate under their own terms and privacy notices.

Purchases made directly through STEPIFY are transactions between the customer and STEPIFY / FGF Commerce.

Shopify provides ecommerce technology but is not the seller of our products.

STEPIFY remains responsible for its own obligations as the contracting trader.

16 / PERSONAL INFORMATION

Privacy & Customer Data

Personal information collected through STEPIFY is handled as described in our Privacy Policy and in accordance with applicable data protection law.

This includes information necessary for order processing, delivery, customer support, account management and other relevant activities.

17 / WEBSITE OPERATION

Website Availability

We aim to keep our website accessible, accurate and secure.

Temporary maintenance, technical failures, outages or inaccuracies may occasionally occur.

We may reasonably update website information, correct genuine errors or temporarily restrict access where necessary.

These actions do not remove rights associated with orders already accepted.

18 / YOUR LEGAL PROTECTIONS

International Consumer Rights

Nothing in these Terms excludes, reduces or replaces any consumer protection that cannot legally be limited.

19 / RESPONSIBILITY & FAIR USE

Liability & Misuse

STEPIFY does not seek to exclude or limit liability where doing so would be unlawful.

In particular, these Terms do not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or mandatory liability arising from defective goods.

Products are primarily supplied for personal consumer use. To the extent permitted by law, we are not responsible for business losses unrelated to ordinary consumer use.

STEPIFY may investigate genuine evidence of payment fraud, product substitution, deliberate damage, chargeback abuse or other serious misuse.

We may take proportionate steps permitted by law to address fraudulent activities, including declining future orders or restricting voluntary promotional benefits.

We do not use this provision to remove statutory consumer rights or remedies.

20 / LEGAL FRAMEWORK

Applicable Law & Updates

These Terms are governed by the laws of Ireland, subject to mandatory consumer protection rules that apply in other relevant jurisdictions.

Consumers in the United Kingdom, European Union and other countries retain the benefit of mandatory legal protections applicable to their purchases.

Nothing in these Terms prevents a consumer from using courts, complaint procedures or remedies available under applicable law.

We may update these Terms to reflect changes to our business, products, services, technology or legal requirements.

Updated Terms generally apply to future use and future purchases. Terms applicable to an order already accepted remain in effect for that transaction unless otherwise required by law.

REAL PEOPLE. REAL SUPPORT.

NEED A HAND?
WE'RE HERE.

Questions about an order, delivery, returns or your STEPIFY product? Get in touch with our customer care team.

INTERNATIONAL TERMS OF SERVICE
UPDATED 27 OCTOBER 2026