STEPIFY / WORLDWIDE DELIVERY

PACKED WITH CARE.
ON THE MOVE.

From your first click to your next fresh blend. Here's everything you need to know about how STEPIFY prepares, dispatches and delivers your order.

We work with our fulfilment and delivery partners to make your shopping experience as straightforward as possible wherever our services are available.

01 / YOUR DELIVERY DESTINATION

Estimated Delivery Times

Once your order has been dispatched, the estimated standard transit windows are as follows:

These delivery windows are estimates provided in good faith, based on expected fulfilment and carrier performance. They are not a guarantee of arrival on a particular date unless expressly agreed.

If a different delivery arrangement is specifically agreed during checkout, the applicable agreed terms will govern. Your statutory rights in cases of late or failed delivery remain unaffected.

02 / CLEAR COSTS

Shipping Charges

For Europe, the United States and other supported international destinations, available shipping options and charges are displayed at checkout.

Any standard delivery fee charged by STEPIFY will be shown before you complete your purchase.

Optional express or specialised delivery services, where offered, may carry an additional charge which will be clearly displayed before payment.

Shipping promotions may be subject to additional conditions communicated with the offer.

03 / GETTING THINGS READY

Order Processing

STEPIFY normally prepares orders for dispatch within 1–2 business days after the order is received and accepted.

During processing, your order moves through preparation, stock allocation and fulfilment.

Business days for processing generally mean Monday to Friday, excluding relevant public holidays at the processing location.

Orders submitted during weekends, holidays or exceptionally busy periods may begin processing on the next available business day.

If an item requires additional preparation or cannot be dispatched as expected, we will take the appropriate steps to inform the customer and comply with applicable consumer law.

04 / FOLLOW THE JOURNEY

Order Tracking

Once your order is dispatched, STEPIFY will normally send a dispatch confirmation.

Where shipment tracking is available, you will receive tracking information or instructions on how to access the tracking status.

Tracking information may not update immediately after dispatch. The first scan depends on the carrier and logistics network.

International shipments may pass through multiple logistics facilities and local delivery partners, so the carrier displayed in tracking may change.

If tracking appears to be inactive for an unusually long period, please contact our team.

05 / OUR DELIVERY NETWORK

Where Orders Ship From

STEPIFY works with manufacturers, suppliers, fulfilment providers and delivery carriers to prepare and dispatch orders.

Depending on the item, available inventory and selected logistics network, an order may be dispatched from a fulfilment location outside Ireland or the destination country.

Our fulfilment partners support the shipping process, but your purchase contract remains with STEPIFY / FGF Commerce.

Our use of third-party fulfilment providers does not transfer our legal responsibilities as the seller to the customer.

06 / BUNDLES & ACCESSORIES

One Order, Multiple Parcels

Some STEPIFY orders include the Blend & Go portable blender, complimentary accessories or other promotional items.

Depending on stock and fulfilment arrangements, items from the same order may occasionally be dispatched separately.

Separate parcels may arrive on different dates and may have individual tracking information.

If an item advertised as included in your order has not arrived, please contact us so we can investigate.

Where an included item cannot be supplied, STEPIFY will explain the available options and provide any remedy required by applicable law.

Certain countries restrict the import or shipment of battery-powered products and particular accessories. Availability of individual bundle items may therefore depend on the destination.

We will not substitute a materially different product without the customer's agreement where required by law.

07 / INTERNATIONAL ORDERS

Customs, Duties & Import Charges

Because products may be fulfilled internationally, certain orders may cross customs borders before reaching their destination.

Taxes, import duties, handling fees or other border charges may apply depending on the shipment, destination and applicable import arrangements.

Any duties, taxes or charges collected by STEPIFY will be identified in the applicable order total before checkout is completed.

Where additional charges may be payable separately to customs authorities or delivery carriers, we will provide the information required by applicable consumer law before purchase.

Please contact STEPIFY if you receive an unexpected customs or delivery payment request. We can help review the circumstances and relevant shipment details.

Do not make payments through suspicious links or to unknown parties claiming to represent STEPIFY.

08 / IF THINGS TAKE LONGER

Delivery Delays

We aim to deliver within the communicated delivery window, although unexpected circumstances can sometimes affect transport and delivery.

If your estimated delivery period has passed, contact us with your order number.

We will review the order status, contact relevant logistics partners where needed and explain the available next steps.

Where the law gives you a right to request delivery within an additional reasonable period, cancel because of non-delivery or receive a refund, those rights remain fully available.

For US orders, where STEPIFY cannot ship within the applicable promised timeframe, we will follow relevant requirements concerning customer notification, consent to delays, cancellation and refunds.

09 / DELIVERY PROTECTION

Lost or Undelivered Orders

If tracking stops updating for an unusually long time or your order does not arrive within the expected period, please contact us.

Where STEPIFY arranged the shipment, we remain responsible for the delivery process until responsibility legally passes to the customer.

We may investigate missing shipments using courier records, tracking events and available delivery evidence.

If an order is confirmed lost before delivery, we will provide the appropriate replacement, refund or other legal remedy according to the circumstances and applicable law.

10 / TROUBLE LOCATING A PARCEL?

Marked Delivered, but Not Found

If your tracking status shows "Delivered" but you cannot find your parcel, please check any delivery location or collection arrangement associated with your address.

This may include a parcel locker, reception desk, authorised safe place or a person who accepted delivery on your behalf.

If the parcel is still missing, email STEPIFY with your order number and a description of the situation.

We will review the relevant carrier information and investigate where appropriate.

A tracking status alone does not automatically determine whether legal delivery requirements have been satisfied.

11 / BEFORE YOU CHECK OUT

Delivery Address Accuracy

Please check the recipient name, full address, postcode or ZIP code, telephone number and other relevant delivery details before completing your order.

If you notice an address mistake after checkout, please contact us as soon as possible.

We will make reasonable efforts to assist before dispatch, but an address may become impossible to change once fulfilment or shipping has started.

Where a parcel is returned because materially incorrect or incomplete details were supplied by the customer, we will explain the available reshipment or refund options.

Any additional reshipment costs will be communicated before an additional payment is requested and will only apply where legally permitted.

12 / DELIVERY ATTEMPTS

Missed or Unsuccessful Delivery

Depending on the carrier, an unsuccessful delivery attempt may result in redelivery, an available collection arrangement or another suitable delivery method.

Customers should follow reasonable collection or redelivery instructions communicated by the authorised carrier.

If a parcel is returned after unsuccessful delivery attempts, please contact STEPIFY to discuss the appropriate resolution.

Any rights related to safe-place delivery, risk of loss or unsuccessful delivery are governed by applicable law and agreed arrangements.

13 / OUR DELIVERY REACH

Where We Deliver

STEPIFY offers delivery to supported destinations in the United Kingdom, Europe, the United States and other international markets.

Actual delivery availability is determined by the destination, relevant shipping restrictions, fulfilment arrangements and shipping options offered during checkout.

If checkout does not offer shipping to a particular address, we are currently unable to accept that delivery destination through the website.

Certain locations may have additional restrictions on rechargeable batteries, electrical goods or specific accessories.

Where we cannot fulfil an accepted order, we will notify you and provide the remedy required by law, including a refund where appropriate.

14 / AFTER YOUR ORDER ARRIVES

Returns & Warranty Support

STEPIFY offers a voluntary 30-day returns and exchanges programme for eligible purchases.

Our STEPIFY Blend & Go also includes a 12-month limited commercial warranty for qualifying defects.

These benefits operate alongside statutory consumer rights and do not replace them.

For return eligibility, refund arrangements, warranty coverage and instructions, please see our Returns, Refunds & Warranty Policy.

15 / YOUR LEGAL PROTECTIONS

Consumer Delivery Rights

This Shipping Policy operates alongside mandatory consumer protection laws in the destination markets where those laws apply.

STEPIFY CUSTOMER CARE

WHERE'S MY ORDER?
LET'S CHECK.

Questions about processing, tracking or delivery? Our team is here to help with your STEPIFY order.

INTERNATIONAL SHIPPING POLICY
UPDATED 27 OCTOBER 2026