Shipping policy
This Shipping Policy explains how STEPIFY processes and delivers orders placed through our online store.
STEPIFY is operated under the registered business name FGF Commerce, established in Ireland.
Shipping Cost
Our standard shipping rate is $3.95 for orders below $50.
We offer free standard shipping on orders of $50 or more.
The applicable shipping charge will be displayed at checkout before you complete your purchase.
Estimated Delivery Time
Our standard estimated delivery time is generally 5–8 business days, unless a different estimate is clearly displayed for your product or destination.
Business days generally mean Monday to Friday and exclude applicable public holidays.
Delivery times are estimates and are not guaranteed delivery dates unless we expressly state otherwise.
Order Processing
Most orders are normally prepared for dispatch within 1–2 business days.
Processing time is included within the estimated delivery timeframe unless otherwise stated.
Orders placed during weekends, public holidays or periods of unusually high demand may require additional processing time.
Tracking
Where tracking is available, tracking information will normally be provided after your order has been dispatched.
Tracking information may not update immediately after dispatch. Depending on the carrier, the first tracking scan may take some time to appear.
If your order is shipped in more than one parcel, you may receive more than one tracking number.
International Fulfilment
STEPIFY works with independent manufacturers, fulfilment providers, logistics partners and delivery carriers in different locations.
Depending on the product, stock availability and delivery destination, your order may be processed or dispatched from a fulfilment facility outside Ireland.
Orders containing multiple products may occasionally arrive in separate parcels.
Customs, Duties and Import Charges
International orders may be subject to customs procedures depending on the destination and dispatch location.
Where taxes, duties or other charges are collected by STEPIFY at checkout, they will be included in the amount shown before purchase.
In some countries, customs authorities or delivery carriers may apply additional import taxes, duties or administrative charges that are not collected by STEPIFY.
Where permitted by applicable law, these charges may be the responsibility of the recipient.
Delivery Delays
Most orders are delivered within the estimated delivery window, but occasional delays may occur because of circumstances such as:
- Carrier disruption
- Customs processing
- Severe weather
- Public holidays
- High order volumes
- Local delivery disruption
If your estimated delivery window has passed and your order has not arrived, please contact us at shopstepify@gmail.com.
Lost or Undelivered Orders
If tracking has stopped updating for an unusually long period or your estimated delivery time has passed, please contact us so that we can investigate.
Where STEPIFY arranged the delivery service and a parcel is confirmed as lost before delivery, we will provide the appropriate resolution in accordance with applicable consumer law.
Tracking Shows Delivered but You Cannot Find Your Order
If tracking shows that your parcel has been delivered but you cannot locate it, please first check any safe place, reception area, parcel locker or other delivery location associated with your address.
You may also wish to check with other members of your household or neighbours who may have accepted the parcel.
If you still cannot locate the order, contact us at shopstepify@gmail.com so that we can investigate with the carrier where appropriate.
Delivery Address
Please check your delivery address carefully before completing your order.
If you notice an error after ordering, contact us as soon as possible.
We will make reasonable efforts to update the address before dispatch, but we cannot guarantee that changes can be made once fulfilment has started.
If an order is returned because an incorrect or incomplete address was provided by the customer, additional shipping charges may apply where permitted by law.
Failed Delivery Attempts
Depending on the carrier, a failed delivery may result in another delivery attempt, delivery to a safe location, or transfer to a local collection point.
Customers should follow any reasonable carrier instructions relating to redelivery or collection.
Where We Ship
STEPIFY serves customers across multiple international markets.
Available countries and regions are shown through our website and checkout.
If checkout does not offer delivery to your address, we are currently unable to accept the order for that destination.
Your Consumer Rights
This Shipping Policy operates alongside any mandatory consumer rights that apply to your purchase.
Nothing in this policy is intended to exclude or limit any legal rights relating to delivery, non-delivery, loss or damage in transit that cannot lawfully be excluded.
Contact Us
If you have questions about shipping, tracking or delivery, please contact:
STEPIFY / FGF Commerce
Email: shopstepify@gmail.com
Phone: +353 89 982 1882
Ireland
Last updated: 17 September 2026